Terms of Service
These Terms of Service ("Terms") govern your use of the xPGuard website, control panel and server agent (together, the "Service") provided by xPGuard ("we", "us"). By creating an account, starting a trial or placing an order you agree to these Terms.
1. The Service
xPGuard is server security software: a cloud control panel and an agent you install on your servers. It scans files for malware, manages firewall and web application firewall rules, shares IP reputation data between protected servers and monitors server health.
2. Accounts
- You must give accurate information and keep your password secret. You are responsible for everything done with your account.
- You must be at least 18 years old and able to enter a binding contract.
- One free trial is allowed per person or organisation.
3. Licences and server limits
Each subscription allows the agent on the number of servers you paid for, until the end of the paid period. Install tokens cannot be created beyond that number; buy more server licences from your account to add servers. Licences are for your own servers and the servers you manage for your customers; you may not resell or sublicense the Service as your own product.
4. Payments and renewals
- Prices are shown on the pricing page in US dollars and exclude any taxes you must pay in your country.
- Subscriptions are paid in advance for one month or one year. We send a renewal invoice before the period ends; if it is not paid the subscription expires and no new servers can be added.
- Crypto payments are processed by Cryptomus; bank transfers are confirmed manually. Licences start when the payment is confirmed.
- Additional servers bought during a period are charged pro rata until that period ends.
5. Acceptable use
You must follow our Acceptable Use Policy. You may not use the Service to attack other systems, to hide malware, or to reverse engineer, resell or overload the Service.
6. Your data
The agent sends security data (detections, attack logs, IP addresses, server metrics) to the control panel so the Service can work. Malware samples may be analysed to improve detection. See our Privacy Policy.
7. Security actions
The Service may quarantine, clean or replace files, block IP addresses and change web server and firewall rules according to your settings. Keep regular backups. Quarantined files can be restored from the control panel.
8. Availability and support
We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. Protection on your servers keeps running when the control panel cannot be reached. Support is provided by email at support@xpguard.org.
9. Disclaimer
No security product can stop every attack. The Service is provided "as is" to the extent allowed by law. You remain responsible for the security of your servers, software updates and backups.
10. Limitation of liability
To the extent allowed by law, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses, lost profits or lost data.
11. Suspension and termination
You may cancel at any time; the subscription then ends at the end of the paid period. We may suspend or close accounts that break these Terms or do not pay. When a licence ends, the agent keeps protecting existing servers but new servers cannot be added until you renew.
12. Changes
We may update these Terms. We will post the new version on this page and, for important changes, email account owners. Continuing to use the Service means you accept the updated Terms.
13. Contact
Questions about these Terms: support@xpguard.org.
Last updated: 6 October 2026