Refund Policy

Try xPGuard free before you buy: the free trial includes the full feature set, so you can decide without paying.

Refunds

• First payment: if the Service does not work on your servers and our support cannot fix it, ask for a refund within 14 days of your first paid order.
• Renewals and added servers: not refundable once the new period has started, except where the law requires it.
• Yearly plans: refunds after 14 days are not offered for the unused part of the year.
• Accounts closed for breaking the Terms of Service or the Acceptable Use Policy are not refunded.

Crypto and bank payments

Crypto refunds are sent in the same coin to an address you give us, at the US dollar value of the order; network fees are deducted. Bank transfer refunds are sent to the paying account; bank charges may be deducted.

How to ask

Email support@xpguard.org with your order number. We answer within 3 business days and send approved refunds within 10 business days.

Last updated: 6 October 2026